Current client / placement - Head of IT Service and Operations  (Unipart Technology Logistics)

"We need a Service Delivery Manager, its something to do with Customer Service, you use to be a Retail Store Manager so you know a bit about that ...... you can be ours".

That was my introduction to ITSM, a chance discussion when I was an IT Training Project Manager at Iceland Frozen Foods launched me into what has been a fantastic career in an IT Sector that continues to excite me. Obviously I quickly discovered it was about more than Customer Service but that focus has continued to underpin my interpretation of the ITIL service management framework regardless of what discipline I have delivered or led.

I have been fortunate to spend over 10 years in this area, with 8 of these in a Head Of Service role.

My placement with my current client is due to finish around mid July 2014.

Please feel free to review my experience and if you would like to get in contact  to talk about future opportunities, I would welcome the time to discuss these with you.

Rob Sloggett

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