IT Service Management

Contract role replacement

Our background is in providing short to medium term contract resource in a wide range it ITSM roles. Whether it is to cover maternity or long term sickness, fulfil a skills gap whilst you recruit a permanent resource or add additional capability and knowledge to your team, you can be assured that the consultant we provide will deliver a first class service to your organisation.

All of out consultants are qualified with the relevant IT Service Management credentials which are backed up with years of operational experience.

Process review

Sometimes you do not need a long term resource, but have a key ITSM process that requires a review, evaluation and improvement plan.

We do not work off a templated approach. Our consultants are knowledgable in the key ITSM areas including the interation with the other processes therefore the review is specific and tailored to your requirements.

Targetted improvement

You may have a certain area that is causing you pain or a short term resource gap to get a long standing issue over the line.

We can provide dedicated resources to work to your specific brief and ensure that this is resolved as efficiently as possible.

Adhoc consultancy

Sometimes you just need an extra pair of hands or an opinion. Your budgets may be tight and you need a controllable cost base to deliver an outcome.

Whether it is a few days to review you key suppliers service pack and attend a service review as an impartial observer or a fixed price piece of work to develop your internal client facing SLA's, we have experience in delivering very focused outcomes.

Head of Service

With the broad experience in retail and logistics, we have taken on the interim management of the service management teams, 2nd line support and 3rd line development teams.

Change Management

We have an extensive knowedge of both operating established change management processes on an interim basis as well as re-architecting change around both the company culture and development program as well as making the best use of the ITSM toolset.

Incident and Major Incident Management

We are a fully operational 24 x 7 team. Most of our operational years have been spent as part of an on call team managing major incidents. Alongside this we have managed both internal and outsourced IT Service Desks.

Configuration Management

With the ongoing development of auto discovery in the ITSM toolset, sometimes an independant and pragmatic view can assist you on your journey to SKMS utopia.

Problem Management

If you are sat on a backlog of Major Incident reviews or need to create some movement or shape around your problem actions, a short term assignment to clear these may be just what you need.

Incident Trending

Nothing (and I genuinely mean nothing) makes us happier than recieving an extract of your incident data and drilling down to spot your underlying trends. From this, the next step towards service excellence starts.

Service Desk Outsourcing / Insourcing

Your servce desk is the first experience your users have of IT. Having managed both insourced and outsourced service desks we have extensive experience of both and have managed transition states from one type to the other.

IT Supplier Management and Governance

With a broad portfolio of suppliers ranging from major infrastructure and managed service providers, across to enterprise level software solutions, we have sat in service reviews and reviewed contracts of both performing and challenging supplier / client relationships.

RFI / RFQ

From the creation of the requirements document, through to reviewing supplier returns and shortlisting, we have experience of managing complex bids through to delivery.